What are Doctor M's Refund and Returns Guideline?
- Orders placed cannot be canceled
- Items purchased cannot be returned
- Items purchased will not be replaced
- Amount paid will not be refunded
What are Doctor M's Replacement Guideline? ?
- Replacement available for items damaged during transit on submitting video proof
- Repair / Replacement available during warranty period
How can I know the status of my order(s)?
- Registered users can check the order details by clicking on "My Orders".
- email us to sales@doctorm.in with order id
Why have I not received my product yet?
Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date
You can also see the order status by clicking on "My Account" at the top right corner of the page.
What is the difference between shipping time and delivery time?
Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end.
The delivery may take few more days depending on the address and the courier company used.
The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.
What if I find my package opened or tampered upon delivery?
Please don't accept an open or tampered package. Notify us of the same on this link ASAP.
How do I take advantage of FREE shipping?
- Free shipping available only for products which are mentioned in website
Does Doctor M charge an entry tax on the products that I purchase?
Entry tax may apply in certain states based on the state government regulations.